FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is Sphinx Motorsport?

Established in 2006, Sphinx Motorsport is an Indonesian distributor and retailer specializing in premium motorcycle exhaust systems, performance parts, and accessories. We provide genuine products from internationally recognized brands to motorcycle enthusiasts, workshops, and dealers across Indonesia and overseas.

2. Is Sphinx Motorsport an official distributor of Akrapovič?

Yes. Sphinx Motorsport is an official distributor of Akrapovič in Indonesia, offering genuine Akrapovič exhaust systems supported by product expertise and customer assistance.

3. Are all products sold by Sphinx Motorsport genuine?

Yes. We are committed to providing 100% genuine products sourced through legitimate and trusted distribution channels. Authenticity, product quality, and customer confidence are our priorities.

4. What brands does Sphinx Motorsport carry?

We offer a selection of internationally recognized motorcycle performance brands, including Akrapovič, Over Racing, Rizoma, Vortex, and many more.
You can explore our available brands and products directly through our website.

5. How do I know which Akrapovič exhaust is compatible with my motorcycle?

Compatibility depends on your motorcycle's make, model, production year, and specifications.
If you're unsure which exhaust system fits your motorcycle, our team can assist you in selecting a suitable product. Simply provide your motorcycle details when contacting us.

6. Can I order products that are not currently in stock?

Yes. Selected products may be available through our pre-order or special-order service.
Please contact our team with the product name or part number. We will check availability and provide pricing and estimated delivery information.

7. Does Sphinx Motorsport ship internationally?

Yes! We offer international shipping to customers worldwide, subject to courier availability and destination-specific restrictions.
International shipping fees depend on the destination, package weight, dimensions, and available shipping services.
Please contact our team with the products you wish to purchase and your complete shipping address to receive a shipping quotation.

8. Do you offer shipping throughout Indonesia?

Yes. We offer nationwide shipping throughout Indonesia using available logistics providers.
International shipping fees depend on the destination, package weight, dimensions, and available shipping services.
Shipping fees and estimated delivery times vary depending on your location, product availability, and package dimensions.

9. How much does international shipping cost?

International shipping costs are calculated based on the destination country, package weight, dimensions, and selected courier.
To receive an accurate quotation, please provide your complete shipping address, including the city, country, and postal code.
International customs duties, import taxes, and destination-country clearance charges may apply and are generally the customer's responsibility unless otherwise agreed.

10. How can I place an order?

You can browse and order available products directly through our official website at www.sphinxmotorsport.co.id.
For product inquiries, pre-orders, international purchases, or assistance with your order, please contact our customer service team.

11. What payment methods do you accept?

Available payment methods will be displayed during checkout or communicated by our customer service team before order confirmation.

12. Does Sphinx Motorsport provide installation services?

Installation services may be available for selected products and motorcycle models.
We recommend contacting our team in advance to confirm installation availability, compatibility, and any applicable service charges.

13. Do Akrapovič exhaust systems come with a warranty?

Akrapovič products may be covered by manufacturer warranty terms, depending on the product and purchase conditions.
Please retain your proof of purchase and relevant product documentation. Our team can assist with warranty-related inquiries in accordance with applicable warranty terms and consumer protection laws.

14. Can I return, exchange, or request a refund for my purchase?

All confirmed purchases are considered final for change-of-mind purposes.
We do not offer voluntary returns, exchanges, or refunds for changes of mind or incorrect product selections made by customers.
However, if you receive a defective, damaged, incorrect, or nonconforming product, please contact our customer service team. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

15. How can I contact Sphinx Motorsport for assistance?

Our team is available to assist with product inquiries, motorcycle compatibility, pricing, pre-orders, shipping, and after-sales support.
Website: www.sphinxmotorsport.co.id
Email: Marketing.sphinxmotorsport@gmail.com
WhatsApp: 08118865668, 08119303668

We look forward to assisting you with your motorcycle performance needs.